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MANAGED IT & SERVICE DESK SOLUTIONS

With our flexible managed service packages, customers can choose a fully managed service to compliment one of our Infrastructure Solutions whereby the entire Infrastructure is managed by VTG, or customers can opt to manage the solution 100% in-house. VTG can be as hands on or off as required.

VTG Service Desk can also assist customers in a number of ways. Workforce struggling to complete tasks, passwords forgotten, unable to print or send emails? We can provide 1st, 2nd or 3rd line service to compliment your existing support teams

BENEFITS OF OUR FULLY MANAGED SOLUTION

  • 24x7x365 – Active Infrastructure Monitoring (onsite or offsite) with live ticket creation and ticket integration
  • 24x7x365 – UK Based NOC proactively reviewing the infrastructure and responding to incidents & requests
  • Certified 3rd Line Consultants
  • Patching of the Infrastructure
  • Service Delivery Manager Assigned to your account who will drive continual service improvements/capacity planning
  • Weekly, fortnightly, Monthly or Quarterly Service Reviews with your assigned Service Delivery Manager and Consultant

BENEFITS OF OUR SERVICE DESK SOLUTIONS

  • UK Based 24x7x365 – 1st Line and 2nd line service desk support who answer the call as your company
  • 3rd Line Support for enterprise IT solutions
  • Cost savings
  • Active Infrastructure Monitoring (onsite or offsite) with live ticket creation and ticket integration
  • Monthly Reporting (Number of Calls, Duration, Incident & Request statistics)
  • ITIL Aligned Transition phase overseen by a VTG Service Delivery Manager
  • Day to Day Operation overseen by you VTG Service Delivery Manager

AND IT GETS BETTER

Our state of the art monitoring solution, coupled with our dedicated 24×7 UK based Support Teams ensures your environment is pro-actively monitored no matter what time of day, or what part of the world it is in

We offer a range of monitoring solutions from Firewalls, integral SQL databases, Servers, Storage, Enhanced Application monitoring. A number of our customers have part of their infrastructure on other time-zones, this is where we can assist to reduce costs by monitoring infrastructure no matter the time of day.

All monitoring options are tailored to meet customer needs and VTG provide live Dashboard for a true transparent solution.

Contact us today to discuss your Service Desk & Monitoring requirements with one of our Service specialists.

“We have been working with VTG for over 10 years now, and have always been extremely happy with their work and their unwavering commitment to our school. We have various projects in the pipeline with them going forward, with some major expansion over the next few years. They also pro-actively monitor and help us support our server/SAN systems. I look forward to our continued successful relationship.”

Robin Falcon • Kings School Canterbury : Head of IT

LET’S WORK TOGETHER

We work as a single united team with market leading firms around the world and give our clients the highest quality advice possible.

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